Payments for your water bill can be paid by Visa, MasterCard, Discover or electronic
checks online from our website.
The Authority accepts the following payments in person at our office: Cash, Check,
Money Orders, Visa, MasterCard & Discover.
To pay your bill, click on the credit card
link below. (Convenience fee applies)
SWIFT 911 Emergency Notification Services allows the Authority to relay messages
to public water customers via automated messaging. This system is used to notify
customers in the event of a water related emergency and routine procedures impacting
water quality and / or availability. Please click on SWIFT 911 Emergency Notification
Services link to add your contact information to our emergency notification list.
Regarding Your Bill and Payments:
Your water bill is mailed to you four times a year (quarterly). The following is
a schedule of when the bills will be mailed & when the bill is due:
The office hours of service are Monday - Friday 7:30 am - 4:00 pm excluding Holidays.
The drop box is located under the flag pole and is available 24 hours a day, 7 days
a week outside the main entrance at 211 W. Hummelstown St., Elizabethtown, PA 17022.
Due to wind and cold temperatures, it is not unusual for your pipes to freeze. Please click here for information on preparing your water pipes for winter and how to thaw your frozen pipes. EAWA is in the process of updating our system by replacing older meters with newer technology. You may notice some fluctuation in your water usage as newer meters register more accurately.
2014 Mt. Joy Township Rate Increase
On 10/14/13 the EAWA Board approved a rate increase for Mt. Joy Township customers as part of our goal to equalize rates in our three districts by 2015 - 2016. Most residential bills will increase by 12%. Please click here to read more about it.
Protect the Environment
Help protect the environment by disposing of your unwanted or expired medications by dropping them off at the Elizabethtown Borough Police Department or the Northwest Regional Police Department. Click here to view information provided by both Police Departments.
Lancaster County residents can dispose of hazardous materials like paints, cleaners, motor oil, antifreeze, pesticides, herbicides, computers, TV’s, cell phones, fluorescent bulbs and more - free of charge at the Household Hazardous Waste facility, 1299 Harrisburg Pike, Lancaster, PA 17603. Click here to view the Resident’s Guide to Recycling & Waste Disposal in Lancaster County.
Click on the Calendar to view EAWA’s current events.
Click on the notepad, to view Agendas and Minutes from the Work Sessions and the
- Please list your account number on the memo line of your check to receive proper
credit and return your payment slip with your payment.
- If you are using your bank’s online bill payment service, please list your account
number and have the check arrive prior to due date.
- Bills must be received in our office or in the drop box on the due date in order
to avoid late charges. We do not honor post marked datesand are not responsible
for the mail service. Payments are processed as soon as they are received. (Regulations
- In order to provide better customer service, please update us with any changes
to your billing address (if different from service address), phone number(s) and
email information for your water account. In the event of a meter malfunction
or possible leak due to high usage, this information allows us to contact you quicker
than mailing a letter. Your information is not shared with any other sources.
For water emergencies or to report a water main break after office hours, call