Elizabethtown Area Water Authority
211 W. Hummelstown St., Elizabethtown, PA  17022
Phone 717-367-7448
Fax 717-367-7496

Office Hours 7:30am - 4:00pm Monday - Friday

2014 Elizabethtown Area Water Authority

Water Payments

Payments for your water bill can be paid by Visa, MasterCard, Discover or electronic checks online from our website.  

The Authority accepts the following payments in person at our office: Cash, Check, Money Orders, Visa, MasterCard & Discover.

To pay your bill, click on the credit card

link below. (Service fee applies)

Important Reminder to Residents

Regarding Your Bill and Payments:

Your water bill is mailed to you four times a year (quarterly).  The following is a schedule of when the bills will be mailed & when the bill is due:

The office hours of service are Monday - Friday 7:30 am - 4:00 pm excluding Holidays.

The drop box is located under the flag pole and is available 24 hours a day, 7 days a week outside the main entrance at 211 W. Hummelstown St., Elizabethtown, PA  17022.

Pay Bill
Special Announcements

EAWA is in the process of updating our system by replacing older meters with newer technology.  You may notice some fluctuation in your water usage as newer meters register more accurately.

Discolored or Cloudy Water
Over the next couple of days you may experience discolored or cloudy water due to repairs that were made in the water system.  This discoloration is caused by mineral deposits stirred in the lines.  Your water is safe to use.  We are currently taking steps to help clear this from the system and apologize for any inconvenience.

Rate Increase for Mount Joy Township & Large User Tier (all Districts)
On 10/7/15, the EAWA Board approved a rate increase (effective December 2015) for Mount Joy Township customers as part of EAWA’s goal to equalize rates in all three districts.  The multiplier for the large user tier was increased from $1.25 to $2.00.  Click here to view rates.

Are you sharing water service with your neighbor?
If so, EAWA has implemented a new policy that requires each individual unit to have a separate service lateral connection.  If you are unsure if you have a shared water service, contact EAWA to have your property inspected.  For more information and to find out how to apply, please call our office at (717) 367-7448.

Automatic Payment
If you signed up to have your water payment automatically deducted from your checking or savings account, you will be receiving a copy of your water bill via e-mail and/or US Mail.  The bill shows the amount to be withdrawn and a message printed on the bill stating “Do not pay - Amount withdrawn on due date”.

New Payment Site
EAWA has implemented a new payment site.  Customers can view account information and pay quarterly bills online.  Click here to access site or click on the “Pay Bill” tab at the top of the website.  You may use Quick Pay to pay your bill if you know your 6-digit account number or Register to view your account information and pay your bill.

Protect our Environment
Help protect the environment by disposing of your unwanted or expired medications by dropping them off at the Elizabethtown Borough Police Department or the Northwest Regional Police Department.  Click here to view information provided by both Police Departments.

Lancaster County residents can dispose of hazardous materials like paints, cleaners, motor oil, antifreeze, pesticides, herbicides, computers, TV’s, cell phones, fluorescent bulbs and more - free of charge at the Household Hazardous Waste facility, 1299 Harrisburg Pike, Lancaster, PA  17603.  Click here to view the Resident’s Guide to Recycling & Waste Disposal in Lancaster County.

- Please list your account number on the memo line of your check to   receive proper credit and return your payment slip with your payment.  

- If you are using your bank’s online bill payment service, please list your   account number and have the check arrive prior to due date.

- Bills must be received in our office or in the drop box on the due date in   order to avoid late charges.  We do not honor post marked dates and are   not responsible for the mail service.  Payments are processed as soon as   they are received.  (Regulations page)

- In order to provide better customer service, please update us with any   changes to your billing address (if different from service address), phone   number(s) and email information for your water account.  In the event of   a meter malfunction or possible leak due to high usage, this information   allows us to contact you quicker than mailing a letter.  Your information   is not shared with any other sources.  

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For water emergencies or to report a water main break after office hours, call


Safety Concern of Residents

When we call to replace or check your meter, our technicians will arrive in a similar vehicle pictured below with the EAWA decal. The technician(s) will have an EAWA logo on his/her shirt and should have their ID badge.  

If you have any questions or concerns, please contact our office at