EAWA is in the process of updating our system by replacing older meters with newer technology. You may notice some fluctuation in your water usage as newer meters register more accurately.
Are you sharing water service with your neighbor?
If so, EAWA has implemented a new policy that requires each individual unit to have a separate service lateral connection. If you are unsure if you have a shared water service, contact EAWA to have your property inspected. For more information and to find out how to apply, please call our office at (717) 367-7448.
If you signed up to have your water payment automatically deducted from your checking or savings account, you will be receiving a copy of your water bill via e-mail and/or US Mail. The bill shows the amount to be withdrawn and a message printed on the bill stating “Do not pay - Amount withdrawn on due date”.
New Payment Site
EAWA has implemented a new payment site. Customers can view account information and pay quarterly bills online. Click here to access site or click on the “Pay Bill” tab at the top of the website. You may use Quick Pay to pay your bill if you know your 6-digit account number or Register to view your account information and pay your bill.
Scam Phone Calls
It was brought to our attention that there may be a phone scam targeting EAWA’s customers. If you receive a phone call from the water department stating your water is being turned off unless you pay your bill, please obtain the caller’s phone number (if you have caller id) and do not give out any bank account or credit card information. Contact our office immediately.
Protect our Environment
Help protect the environment by disposing of your unwanted or expired medications by dropping them off at the Elizabethtown Borough Police Department or the Northwest Regional Police Department. Click here to view information provided by both Police Departments.
Lancaster County residents can dispose of hazardous materials like paints, cleaners, motor oil, antifreeze, pesticides, herbicides, computers, TV’s, cell phones, fluorescent bulbs and more - free of charge at the Household Hazardous Waste facility, 1299 Harrisburg Pike, Lancaster, PA 17603. Click here to view the Resident’s Guide to Recycling & Waste Disposal in Lancaster County.